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Returns and Refunds

  1. You may cancel your order for a full refund before it is shipped. Please be aware that orders can be shipped as early as the following business day.
  2. Returns are accepted within 30 days from the date of purchase.
  3. The merchandise returned must be unused and uninstalled, in the original shipping boxes and packaging, to be eligible for a refund. Unfortunately, used merchandise will not be eligible for a refund.
  4. You are responsible for the cost of the return shipping fees and any shipping fees incurred by Steepleton for the initial shipment to the customer. We cannot accept collect shipments. Free shipping only applies when the customer keeps the merchandise.
  5. Once received and inspected to be in original packaging and new factory condition, your refund will be processed within 5 business days.